HPT Customer Service as a Matter of Policy and Practice Includes:
- Responsive Communication: Feed-back to customers throughout an ongoing inquiry or project.
- Data Support: Specifications, Drawings, Operating Manuals for all spindle and drive components. Customized equipment purchases are subject to mutual sign-off by both parties before go-ahead.
- Pricing Policy: We generally base our prices on those valid or published by the manufacturers in the Country of Origin.
- Non-Disclosure Agreements are executed in all instances where such protection is advisable or is required by either the customer or by our manufacturers.
- Integration: we will assure integration of spindle and drive components to assure compatibility and to facilitate machine integration.
- For customer support of integration of spindle and drive components a specialist will be available. For on-site assistance costs for travel/lodging etc. are usually charged to the customer.
- Warranty and Repairs: HPT offers warranty and repair services. Unless otherwise agreed to in writing the Terms and Conditions of Warranty of the component manufacturers apply.
- After-Sales Product Support: HPT offers long term product support agreements covering “just-in-time inventory”, “scheduled orders”, turn-around repair or exchange programs, training and spares support.
- Customer-dedicated Inventories: We will schedule ongoing delivery of our products according to a customer’s requirements to reduce inventory investment costs.
- Product Consignment for On Site Fit/Function Review- Whenever feasible HPT will consign spindle in drive systems for on-site evaluation. Such consignments are based on available inventory and on Consignment-Purchase Agreements.
- References: Please do not hesitate to ask us for references regarding our services or our standing in the business community.
Please contact us at one of our offices to obtain catalogues, brochures and specifications. You can also browse our catalog for more information on our products.
HPT SALES AND MARKETING:
Kristof Vilgertshofer, Marketing
Tel. +001 (949) 719-1145
HPT SALES AND SERVICE – EAST COAST/MID WEST:
Victoria Moskowitz, Customer Support
Tel. Toll Free +001 (800) 899-7555 or +001 (516) 944-8446